Complaints Policy
We value your feedback and are committed to providing the highest standard of dental care. If you have any concerns, we want to hear from you and resolve them promptly.
Download Our Full Complaints Policy
Our detailed complaints policy document provides comprehensive information about our procedures, timelines, and your rights as a patient.
Download Full Policy (PDF)How to Make a Complaint
Most concerns can be resolved quickly by speaking directly with our practice manager or your dentist. We're here to listen and help.
If your concern isn't resolved informally, please put your complaint in writing with as much detail as possible about what happened.
We'll acknowledge your complaint within 3 working days and provide a formal response within 30 days.
- Your full name and contact details
- Date and time of the incident or appointment
- Clear description of your concern
- Details of any staff involved
- What you would like us to do to resolve the issue
Acknowledgment: Within 3 working days
Full Response: Within 30 working days
Complex Issues: We'll keep you informed of progress
If you're not satisfied with our response, you can contact:
- The Dental Complaints Service
- The General Dental Council
- NHS England (for NHS treatment)
info@thefinchleydentist.com
Phone
0203 488 0335
Address
26 Southern Road, London, N2 9JG
Practice Hours: Monday - Friday: 9:00 AM - 6:00 PM | Saturday: 9:00 AM - 1:00 PM